TITLE: CAREBRIGHT CLIENT COORDINATOR
REPORTING TO: CareBright Homecare Supervisor
RESPONSIBLE FOR: The ideal candidate will be expected to perform a
variety of duties that relate to Client Care. The candidate will be
responsible for the engagement and rostering of our Care Team in West
Limerick and North Cork. This will require identifying / rostering the
appropriately skilled staff to match our Client?s requirement. The
monitoring of a real time system to achieve on time Client calls.
**THIS ROLE ALSO INVOLVES THE MONITORING OF AN ON-LINE REAL TIME
SYSTEM, ENSURING THAT OUR CLIENTS RECEIVE THEIR SCHEDULED CALLS ON
TIME. **
LOCATION: Role will be based in the CareBright Head Office in Bruff,
Co. Limerick.
_KEY RESPONSIBILITIES_
TO ROSTER THE PLANNED CARE FOR CAREBRIGHT CLIENTS INCLUDING:
* Ability to roster homecare hours to care team while matching
relevant skills and experience with each individual client care
requirement
* Exhaust all avenues to ensure continuity of care to client when
carer is absent
* Be the first point of contact to resolve rostering issues
* Monitor and review that all client data and carer data for
relevance and accuracy
* Identify carers available through available tools and forward onto
Care Manager
* Take responsibility that all CareBright policy and procedures are
followed and adhered to by carers. All deviation from CareBright
policy and procedures should be escalated to Homecare Supervisor or
Care Manager in a timely fashion.
* Ensuring excellent quality care and support is delivered to
clients on a daily basis, thus ensuring that all calls are covered
when carers are on any leave of absence.
* Adhere to all company policies, procedures and business ethics and
ensure that they are consistently communicated and implemented within
the Care Team.
* All carer/client data captured accurately on relevant system and
escalated to Homecare Supervisor / Care Manager where relevant
* Geographical knowledge of Munster region
* Provision of cross cover for other client-co-ordinators
* HR Administration and liaise with the HR Manager on a regular
basis
* Maintain both staff and client confidentiality at all times as per
CareBright policies and procedures and legislative requirements
* Ensure compliance of health safety and welfare requirements in
line with both CareBright policies and procedures and legislation
* Any other duties assigned by the General Manager for the
enhancement and development of the company goals.
ESSENTIAL EXPERIENCE
* Must possess full driver?s license
* Strong IT and analytical skills
* Strong Organisational skills and the ability to work under
pressure
* Experience of working with Rostering systems is essential
REQUIREMENTS OF THE ROLE
* Must possess excellent communication, negotiation, problem solving
and people skills
* Demonstrate the ability to work independently and to set deadlines
* Ability to deal with stressful situations
* Attention to detail is paramount
* Must be an effective team player
* Possess excellent verbal, written and time management skills
* A multi-tasker who can organise and prioritise all aspects of this
role.
TO APPLY: Please email your CV to **Apply on the website**?
_CAREBRIGHT IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
